Support



Fully dedicated support consultants available to receive clients questions and suggestions to ensure their utmost satisfaction.

 



Our Support plans

Kolaly offers three types of services :

Contracted Maintenance Service

Based on yearly contract for hardware and/or software support at a reasonable percentage of the product cost.

Per Call Maintenance Service

Based on hourly charges for support services and an additional charge for parts supplied .

Service Only

For customers who require only preventive/corrective maintenance services and agree to bear the cost of spares where required .


For the benefit of contracted maintenance customers, Kolaly provides the following :

Preventive/Corrective Maintenance

Kolaly's engineers are on call during working hours to respond to clients requiring corrective maintenance .

Backup Equipment

Backup is maintained for all critical equipment that has been installed by Kolaly. It is provided to the customer upon request .

Spares Inventory

An adequate inventory of spares and supplies is maintained in our warehouse and used to repair customer equipment .